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PRIVACY POLICY
A Legal Disclaimer
Welcome to Thread Heritage.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from threadheritage.com.
1. Information We Collect
We collect information in the following ways:
a) Information You Provide
When you make a purchase, contact us, or create an account, we may collect:
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Name
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Email address
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Phone number
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Shipping address
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Billing information (processed securely through third-party gateways)
b) Automatically Collected Information
When you browse our website, we may automatically receive:
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IP address
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Device and browser details
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Pages viewed and time spent
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Cookies and similar tracking technologies
c) Payment Information
We do not store your credit/debit card details.
All payments are processed securely through trusted third-party payment providers.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate updates regarding your purchase
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Respond to queries and customer support requests
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Improve website performance and user experience
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Send promotional emails (only if you opt-in)
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Prevent fraudulent transactions and misuse of our website
We never share, sell, or trade your personal information with third parties for marketing purposes.
3. Cookies
Our website uses cookies to enhance your experience. Cookies help us:
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Remember your cart
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Understand browsing behaviour
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Improve website functionality
You may disable cookies through your browser settings, but some features may not work properly.
4. Sharing Your Information
We may share your information only with trusted third parties such as:
a) Payment processors
To process payments securely.
b) Shipping and courier partners
To deliver your orders efficiently.
c) Website analytics tools
Like Google Analytics, to understand how visitors use our site.
These partners only receive necessary information and are required to protect it.
We do not share your data for advertising or third-party marketing.
5. Data Protection & Security
We take your privacy seriously and use industry-standard measures to keep your information secure, including:
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SSL encryption
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Secure servers
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Limited access to personal data
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (subject to legal and order fulfilment needs)
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Opt out of marketing emails at any time
To exercise any of these rights, contact us at the email provided below.
7. Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect information from children.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
Please review this Policy periodically.
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